Refund policy

Ballina Suspension & Accessories Return and Refund Policy
 Last Updated: October 17, 2025

Thank you for shopping with us at Ballina Suspension & Accessories. Our Return and Refund Policy is designed to ensure a smooth and transparent experience for every customer. Please review the details below for eligibility, processes, and timelines for returns, refunds, and exchanges.

 

 

Scope and Contact Information

For questions regarding returns or refunds, please contact us through any of the methods below:
 Email: ballinasuspension@gmail.com
 Phone: 02 6681 3773
 Address: 12 Endeavour Cl, Ballina NSW 2478

 

 

Policy Overview

  • Return Period: 14 days from delivery date

  • Refund Processing Time: 10 business days from receipt

  • Return Shipping Costs: Covered by the customer unless the product is defective or incorrect

 

 

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the Return Instructions below.

 

 

Return Conditions

We accept returns under the following conditions:

  • Return Window: Items can be returned within 14 days of delivery.

  • Item Condition: Items must be unused, in original condition, with all tags attached and in original packaging.

  • Proof of Purchase: A receipt or order confirmation is required.

  • Exceptions: Custom or personalized items, and are non-returnable unless unopened and unused.

 

 

Return Instructions

To start a return, please follow these steps:

  1. Contact Customer Service: Email ballinasuspension@gmail.com with your order number, reason for return, and any relevant photos.

  2. Receive Return Authorization: Our team will review your request and provide a return authorization and shipping instructions.

  3. Return Packaging: Safely package the item with all tags and original packaging. Attach the return authorization form.

  4. Shipping: Use a reliable tracked courier. Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.

 

 

Refund Policy

  • Refund Approval: Once we receive and inspect your returned item, we will notify you of approval or rejection within 7 business days.

  • Processing Time: Approved refunds are processed to your original payment method within 10 business days.

  • Confirmation: You will receive a confirmation email once the refund has been issued.

If you do not see the refund within the expected timeframe, please check with your bank or credit card provider. For further assistance, contact ballinasuspension@gmail.com.

 

 

Exchange Policy

We offer exchanges for incorrect or defective items. Contact us within 14 days of delivery, and we will cover return shipping for eligible exchanges.
 If you ordered the wrong size or item, please follow the standard return process and place a new order for the correct one.

 

 

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours of delivery. We’ll arrange a return at no cost and offer a replacement or full refund.

  • Incorrect Product: If you receive an incorrect item, we’ll cover the return shipping and send you the correct product promptly.

  • Lost Packages: If your package does not arrive within the estimated timeframe, please contact us so we can open an investigation with the shipping carrier.

 

 

Processing Times

  • Return Window: Returns must be initiated and shipped within 14 days of receiving the item.

  • Inspection Period: Returns are inspected within 7 business days of arrival.

  • Refund Issuance: Refunds are processed within 10 business days after inspection.

 

 

Return Shipping Address

Please send approved returns to:
 Ballina Suspension & Accessories
 12 Endeavour Cl, Ballina NSW 2478

 

 

Contact Information

If you have any questions or need assistance with your return or refund, please reach out to our customer service team:
 

Email: ballinasuspension@gmail.com
 Phone: 02 6681 3773
 Address: 12 Endeavour Cl, Ballina NSW 2478